POLICY
Policy on the Removal of Specific Ingredients
POTOMAK Co., Ltd. makes every reasonable effort to ensure that guests with food allergies or specific dietary preferences can safely enjoy their meals with us. Our guests' safety is our highest priority. Please read the following guidelines before placing your order.
Inquiries regarding specific ingredients
While we can remove certain visible ingredients upon request, please note that seasonings and other raw materials are processed in facilities that share production lines. Additionally, our kitchens utilize shared equipment and utensils. Therefore, we cannot guarantee the complete absence of any specific ingredient, and there is always a risk of cross-contamination.
What cross-contamination means
Cross-contamination occurs when trace amounts of a substance inadvertently transfer into a dish through the kitchen environment or cooking process, even if that substance is not an intended ingredient.
Because of this risk, we cannot guarantee the complete removal of any ingredient for any reason, including food allergies, religious observances, or personal preferences.
If you contact us in advance using the form below, we can provide raw-material information for our menu items. Please understand that this information does not guarantee the complete absence of an allergen, but is provided to help you make an informed decision.
Please use your own discretion when placing an order. We deeply appreciate your understanding.